Policies

Refund and replacement policy.
We offer refunds for any unshipped orders. We are unable to offer refunds on shipments that have been shipped and marked 'delivered' by the shippi...
Thu, 26 Aug, 2021 at 2:55 PM
What is the cancellation policy?
You may cancel your subscription at any time. Canceling a subscription only ensures a subscription will not renew in the future and does not cancel or refun...
Thu, 26 Aug, 2021 at 2:56 PM
Cancellation vs. Refund
Canceling your subscription will cancel all future renewals, but will NOT refund any payments that have already been processed.  If you cancel your subs...
Thu, 2 Sep, 2021 at 4:27 PM
My plant is damaged - can you help?
While we try our best to carefully package each plant, we understand things may happen beyond our control during transit and we want you to enjoy a healthy ...
Fri, 3 Sep, 2021 at 9:03 AM
My container is damaged - what do I do?
We understand that accidents can happen on occasion and are happy to send replacements for any containers which may arrive damaged. Please reach out to us a...
Fri, 3 Sep, 2021 at 9:01 AM