FAQ

Why can’t I find my account to update my subscription?
If you’re a member of The Plant Club and are receiving subscription boxes, you might be trying to log into your account to make some updates. If you’re unab...
Fri, 10 Sep, 2021 at 1:04 PM
Is The Plant Club Shop different than subscriptions?
Yes! The Plant Club Shop is a separate website that allows you to purchase individual plants, containers, gifts, and fun merch. However, the Shop is on a se...
Fri, 10 Sep, 2021 at 1:05 PM
When will my order ship?
We're as excited as you are to get your The Plant Club box on its way!  If you are a new subscriber, your first box will be shipped as quickly as p...
Thu, 26 Aug, 2021 at 2:54 PM
Will my subscription renew?
Your on-file payment method will be charged on the 11th day of each renewal month and renew based on their original term length.    If you’re unsure if yo...
Wed, 29 Sep, 2021 at 12:10 PM
How To: Skip your Renewal
If you don't want to cancel your subscription, but aren't quite ready to renew, the option to skip your renewal might be exactly what you'r...
Sun, 3 Oct, 2021 at 2:51 PM
How To: Update an Address
You can update the address for your subscription at any time. To do so, log into your account.  Once on your account page, you'll first need to add...
Sun, 3 Oct, 2021 at 2:58 PM
How will my gift recipient be notified?
If you enter your recipient’s email address and a gift message, they will receive an email notification with their message and tracking information when the...
Thu, 5 Nov, 2020 at 12:56 PM
Where do you deliver?
We currently ship within the United States and are unable to offer international shipping. Due to state agricultural regulations, we are NOT able to ship to...
Mon, 28 Jun, 2021 at 4:45 PM
How much does shipping cost?
A flat rate shipping charge of $4.95 is applied to all boxes in your subscription. Shipping charges will generate at check-out when the address fields are c...
Mon, 28 Jun, 2021 at 10:51 AM
How can I make updates to my account?
We understand that things can change and you may need to make updates to your account information. You can make changes to your shipping address, form of pa...
Thu, 5 Nov, 2020 at 12:57 PM