FAQ

When will my order ship?
We're as excited as you are to get your The Plant Club box on its way!   Your order confirmation will provide you with your first box’s scheduled s...
Wed, 20 Jan, 2021 at 2:47 PM
Will my subscription renew?
The default setting for non-gift subscriptions is “renew”. The default setting for gift subscriptions is “not renew”. You can also choose whether or not you...
Thu, 5 Nov, 2020 at 12:56 PM
How will my gift recipient be notified?
If you enter your recipient’s email address and a gift message, they will receive an email notification with their message and tracking information when the...
Thu, 5 Nov, 2020 at 12:56 PM
Where do you deliver?
We currently ship within the United States and are unable to offer international shipping. Due to state agricultural regulations, we are NOT able to ship to...
Mon, 28 Jun, 2021 at 4:45 PM
How much does shipping cost?
A flat rate shipping charge of $4.95 is applied to all boxes in your subscription. Shipping charges will generate at check-out when the address fields are c...
Mon, 28 Jun, 2021 at 10:51 AM
How can I make updates to my account?
We understand that things can change and you may need to make updates to your account information. You can make changes to your shipping address, form of pa...
Thu, 5 Nov, 2020 at 12:57 PM
How do I edit my payment information?
To update your credit card on file, log into your user portal here: https://www.theplantclub.com/customer/login.  Scroll to the bottom of the page to the b...
Thu, 5 Nov, 2020 at 12:57 PM
I live in a cold weather state, can you ship to me during the winter?
Absolutely! When designing and planning our boxes, we keep the season in mind. We choose more hardy and cold tolerant plants during the winter months. We al...
Thu, 5 Nov, 2020 at 12:54 PM
Do box collections repeat?
Our collections vary each month and we do not send the same box to our customers twice. Even if you (or your gift recipient) have previously subscribed, you...
Mon, 28 Jun, 2021 at 4:40 PM
My delivery hasn’t turned up – what do I do?
If you are anticipating a delivery and it hasn’t shown as expected, please let us know immediately by emailing us at sales@theplantclub.com and we will inve...
Thu, 5 Nov, 2020 at 12:55 PM