FAQ

COVID-19 UPDATE
We know you are all trying to process this current pandemic, but we want to let you know what we are doing at The Plant Club to stay safe and calm. We are ...
Thu, 5 Nov, 2020 at 12:53 PM
When will my order ship?
We're as excited as you are to get your The Plant Club box on its way!   Your order confirmation will provide you with your first box’s scheduled s...
Thu, 5 Nov, 2020 at 12:54 PM
Will my subscription renew?
The default setting for non-gift subscriptions is “renew”. The default setting for gift subscriptions is “not renew”. You can also choose whether or not you...
Thu, 5 Nov, 2020 at 12:56 PM
How will my gift recipient be notified?
If you enter your recipient’s email address and a gift message, they will receive an email notification with their message and tracking information when the...
Thu, 5 Nov, 2020 at 12:56 PM
Where do you deliver?
We currently ship within the United States and are unable to offer international shipping. Due to state agricultural regulations, we are NOT able to ship to...
Thu, 5 Nov, 2020 at 12:55 PM
How much does shipping cost?
A flat rate shipping charge of $9.00 per box will be applied to your order at check out after your 'ship-to' address is entered.
Thu, 5 Nov, 2020 at 12:55 PM
How can I make updates to my account?
We understand that things can change and you may need to make updates to your account information. You can make changes to your shipping address, form of pa...
Thu, 5 Nov, 2020 at 12:57 PM
How do I edit my payment information?
To update your credit card on file, log into your user portal here: https://www.theplantclub.com/customer/login.  Scroll to the bottom of the page to the b...
Thu, 5 Nov, 2020 at 12:57 PM
I live in a cold weather state, can you ship to me during the winter?
Absolutely! When designing and planning our boxes, we keep the season in mind. We choose more hardy and cold tolerant plants during the winter months. We al...
Thu, 5 Nov, 2020 at 12:54 PM
Do box collections repeat?
Our collections vary each month and we do not send the same box twice. Even if you (or your gift recipient) have previously subscribed, you will receive ent...
Thu, 5 Nov, 2020 at 12:57 PM