FAQ

When will my box arrive?
Your box will ship approximately one week after renewals (the 11th of each month) and will arrive within 2 to 3 days after you receive your tracking informa...
Wed, 20 Nov, 2019 at 9:16 AM
How much does shipping cost?
A flat rate shipping charge of $9.00 will be applied to your order at check out after your 'ship-to' address is entered. We ship using an expedite...
Fri, 15 Nov, 2019 at 2:11 PM
Where do you deliver?
The Plant Club ships plants only within the United States. Due to  state agricultural restrictions, we are NOT able to ship into Arizona,  Hawaii, Alaska, o...
Wed, 20 Nov, 2019 at 12:44 PM
My delivery hasn’t turned up – what do I do?
If you are anticipating a delivery and it hasn’t shown up as expected, don’t panic! Please let us know immediately by emailing us at sales@theplantclub.com ...
Fri, 15 Nov, 2019 at 2:12 PM
I live in a cold weather state, can you ship to me during the winter?
Absolutely! When designing and planning our boxes, we keep the season in mind. We choose more hardy and cold tolerant plants during the winter months. We al...
Fri, 15 Nov, 2019 at 2:20 PM
Receiving your plants
Please offer your plants extra care after their travels – they’ve come a long way! OPEN IMMEDIATELY: Fresh air is the first step toward recovering from th...
Fri, 15 Nov, 2019 at 2:21 PM
Will my subscription renew?
The default setting for non-gift subscriptions is “renew”. The default setting for gift subscriptions is “not renew”. You can also choose whether or not you...
Wed, 20 Nov, 2019 at 11:01 AM
How will my gift recipient be notified?
If you enter your recipient’s email address and a gift message, they will receive an email notification when their My Garden Box is marked as shipped.  They...
Fri, 15 Nov, 2019 at 2:30 PM
What is your holiday shipping schedule?
We typically ship Mondays and Tuesdays via FedEx Express 3 day service. The last day we are able to ship before Christmas is Tuesday 12/17 with delivery by ...
Fri, 15 Nov, 2019 at 2:35 PM