We offer refunds for any unshipped shipments. We’re happy to replace any damaged items promptly and require photos or other approved documentation for replacement requests. Due to the nature of our products, we do not accept returns or exchanges. Please contact us at Sales@ThePlantClub.com to request refunds or replacements.
We are unable to offer refunds on shipments that have been marked 'delivered' by the shipping carrier. We recommend that you pay close attention to scheduled shipping dates and make arrangements to reschedule or redirect any packages that you will be unable receive. If you would like to request 'signature required' for delivery, please contact us at Sales@ThePlantClub.com.
We are glad to consider all other requests regarding product satisfaction on an individual basis. We grow best with a healthy dose of your feedback, so please reach out with any and all questions, comments, and curiosities.