We offer refunds for any unshipped orders. We are unable to offer refunds on shipments that have been shipped and marked 'delivered' by the shipping carrier. We recommend paying close attention to scheduled shipping and delivery dates. Please make arrangements to reschedule or redirect packages that you will be unable receive before they leave our doors.
Once your order has shipped, we are happy to replace damaged or defective products promptly. We require photos or other approved documentation for replacement requests. Please contact us at Sales@ThePlantClub.com or (850) 898-3295 to request refunds or replacements.
We are glad to consider all other requests regarding product satisfaction on an individual basis. We grow best with a healthy dose of your feedback, so please reach out with any questions, comments, and curiosities. Thanks for experiencing The Plant Club and Happy Planting!